Privacy Policy

1. What We Mean by Personal Data

"Personal data" refers to any information that identifies you or could reasonably be used to identify you. It does not include anonymised or aggregated data where your identity cannot be determined.

2. The Information We Collect

Depending on how you engage with ElevareBody, we may collect the following categories of information:

Identity & Contact Information

• Full name
• Billing and delivery address
• Email address
• Telephone number

Payment Information

• Payment card details
• Billing details
• Transaction confirmations
• Order value and payment method

(Payment data is processed securely via our payment service providers and is not stored in full on our systems.)

Account Information

• Login credentials
• Account preferences
• Saved items or wish lists

Order & Transaction History

• Products viewed or purchased
• Cart activity
• Returns and exchanges
• Purchase history

Technical & Usage Information

• IP address
• Device type
• Browser type
• Time zone
• Pages visited
• Interaction data

Communications

• Messages sent to customer support
• Feedback or reviews
• Marketing preferences

3. How We Collect Your Information

We collect information in several ways:

• Directly from you when you place an order, create an account, subscribe to emails, or contact us
• Automatically through cookies and similar technologies when you browse our website
• From service providers such as payment processors, fulfilment partners and analytics providers
• From advertising or business partners where permitted by law

4. How We Use Your Personal Data

We use your personal data only where lawful and necessary. This includes:

To Fulfil Your Orders

• Process payments
• Deliver products
• Manage returns and refunds
• Provide order updates

To Operate and Improve Our Website

• Analyse website usage
• Troubleshoot technical issues
• Improve user experience
• Personalise product recommendations

For Marketing Purposes

• Send promotional emails or SMS messages (where you have opted in)
• Show relevant advertisements on social media or other websites
• Measure advertising performance

You may unsubscribe from marketing communications at any time.

For Security and Fraud Prevention

• Verify your identity
• Monitor suspicious activity
• Protect our customers and business

To Comply with Legal Obligations

• Meet regulatory requirements
• Respond to lawful requests from authorities
• Enforce our terms and policies

5. Sharing Your Information

We do not sell your personal data for money.

However, we may share information with:

• Shopify, which hosts and powers our online store
• Payment processors to complete transactions
• Shipping and fulfilment partners
• IT, analytics and marketing service providers
• Professional advisers where necessary
• Authorities or regulators where legally required

If ElevareBody undergoes a merger, acquisition or restructuring, personal data may be transferred as part of that process.

All third parties are required to handle your data securely and in accordance with applicable law.

6. International Data Transfers

Your information may be processed outside the United Kingdom.

Where personal data is transferred outside the UK, we rely on appropriate safeguards such as Standard Contractual Clauses, an adequacy decision by the UK Government, or equivalent approved mechanisms in accordance with the UK GDPR.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable essential website functionality
• Analyse traffic and performance
• Remember preferences
• Deliver targeted advertising

You can control cookies through your browser settings. Where required by law, we obtain consent before placing non-essential cookies.

We recognise Global Privacy Control (GPC) signals where legally applicable.

8. Data Retention

We retain personal data only for as long as necessary to:

• Provide our services
• Maintain business records
• Comply with legal obligations
• Resolve disputes

When data is no longer required, it is securely deleted or anonymised.

9. Children's Privacy

ElevareBody does not knowingly collect personal data from individuals under the age of 13.

If you believe that a child has provided us with personal data, please contact us so that we can remove the information.

10. Your Rights

Under the UK GDPR and Data Protection Act 2018, you have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request erasure of your data
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time
• Opt out of targeted advertising

To exercise any of these rights, please contact us using the details below.

We may need to verify your identity before fulfilling your request.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been handled unlawfully.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their policies before submitting personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology or business practices. The updated version will be posted on this page with a revised "Last updated" date.