Refund & Returns Policy

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return, the item must:

• Be unused and unworn
• Be in the same condition you received it
• Include original packaging, tags, accessories and documentation

Items that do not meet these conditions may not be eligible for a refund.

2. Situations Where Returns Are Free

ElevareBody will cover the cost of return shipping if the item you received is:

• Incorrect (you received a different product than ordered)
• Damaged during delivery
• Faulty or defective

If this happens, please contact us as soon as possible so we can arrange a replacement or refund.

3. Returns Due to Change of Mind

If you wish to return an item because:

• You ordered the wrong product
• The item does not fit
• You have changed your mind
• You no longer want the item

You will be responsible for the cost of return shipping.

Please note:

• Original shipping costs are non-refundable
• The returned parcel remains your responsibility until it safely reaches us

4. Who Pays for Return Shipping

The party responsible for return shipping costs depends on the reason your item is being sent back. Please refer to the breakdown below.

5. How to Start a Return

To request a return, please follow these steps:

Step 1 – Contact Our Support Team

Email support@elevarebody.com with:

• Your order number
• The item(s) you wish to return
• The reason for the return

Our team will reply with the next steps.

Step 2 – Prepare the Item

Carefully pack the item in its original packaging, including any accessories, tags or inserts that came with it.

Step 3 – Send the Package

Ship the parcel according to the instructions provided by our support team.

We recommend using a tracked shipping service so you can monitor delivery.

6. Refund Processing

Once your return arrives, the following process applies:

Inspection

Our team will inspect the returned item to confirm it meets the return conditions.

Refund Issued

If approved, the refund will be issued to your original payment method.

Please allow up to 7 business days for the refund to appear in your account, depending on your bank or payment provider.

7. Exchanges

If you would like to exchange your item for a different size, colour or product, please contact our support team.

We will assist you in arranging the exchange as quickly as possible.

8. Items That Cannot Be Returned

For hygiene and safety reasons, some items may not be eligible for return.

Any non-returnable products will be clearly identified on the product page before purchase.